What To Know
- Can I transfer my DJI Care Express plan to a different device.
- Yes, you can transfer your DJI Care Express plan to a different DJI device for a fee.
- You can cover up to three DJI devices under a single DJI Care Express Premium plan.
When investing in high-quality DJI drones, cameras, or other equipment, it’s crucial to safeguard your investment with a reliable protection plan. DJI Care Express offers two tiers of coverage: Premium and Basic. Understanding the differences between these plans will help you make an informed decision and choose the best protection for your DJI gear.
DJI Care Express Premium
DJI Care Express Premium is the most comprehensive protection plan offered by DJI. It provides:
- Comprehensive Coverage: Covers accidental damage, water damage, collision, and other physical damage.
- Express Replacement: Offers expedited replacement for your damaged device within 2-5 business days.
- Flyaway Coverage: Protects your drone in the event of a flyaway or lost connection.
- Priority Support: Provides access to dedicated technical support and troubleshooting assistance.
- Two-Year Coverage: Extends the standard one-year warranty to two years.
- Multi-Device Coverage: Covers up to three DJI devices under a single plan.
DJI Care Express Basic
DJI Care Express Basic is a more limited protection plan that includes:
- Accidental Damage Coverage: Covers accidental damage, including collision and water damage.
- Express Replacement: Offers a slightly slower replacement time of 5-9 business days.
- One-Year Coverage: Extends the standard one-year warranty to two years.
- Single-Device Coverage: Covers only one DJI device under a single plan.
Coverage Comparison
| Feature | DJI Care Express Premium | DJI Care Express Basic |
| — | — | — |
| Comprehensive Coverage | Yes | Yes (limited) |
| Express Replacement | 2-5 business days | 5-9 business days |
| Flyaway Coverage | Yes | No |
| Priority Support | Yes | No |
| Two-Year Coverage | Yes | Yes |
| Multi-Device Coverage | Yes (up to 3 devices) | No (single device only) |
Cost Comparison
The cost of DJI Care Express Premium and Basic varies depending on the specific DJI product you own. Generally, Premium plans cost more than Basic plans. It’s important to consider the value of the coverage you’re getting and weigh it against the cost to determine the best plan for your needs.
Which Plan is Right for You?
Choosing between DJI Care Express Premium and Basic depends on several factors:
- Usage and Risk: If you frequently use your DJI gear in high-risk environments or are prone to accidents, Premium coverage is recommended.
- Value of Your Device: For high-value DJI devices, Premium coverage provides peace of mind and ensures you’re protected against costly repairs or replacements.
- Budget: If cost is a concern, Basic coverage offers a more affordable option while still providing essential protection.
Additional Benefits of DJI Care Express
- Free Repairs: Covers up to two repairs per year for accidental damage.
- Loaner Service: Provides a loaner device while your damaged device is being repaired.
- Software Updates: Includes access to the latest software and firmware updates.
FAQs
1. What is not covered by DJI Care Express?
DJI Care Express does not cover normal wear and tear, cosmetic damage, or damage caused by misuse or neglect.
2. How do I file a claim with DJI Care Express?
You can file a claim online through DJI’s website or by contacting DJI support.
3. Can I cancel my DJI Care Express plan?
Yes, you can cancel your DJI Care Express plan within 45 days of purchase for a full refund.
4. Can I transfer my DJI Care Express plan to a different device?
Yes, you can transfer your DJI Care Express plan to a different DJI device for a fee.
5. Does DJI Care Express cover drones used for commercial purposes?
No, DJI Care Express does not cover drones used for commercial purposes.
6. What is the difference between DJI Care Refresh and DJI Care Express?
DJI Care Refresh is a one-time purchase that covers up to two replacements for accidental damage within one year. DJI Care Express is an ongoing subscription that provides continuous coverage and additional benefits.
7. Can I extend my DJI Care Express plan beyond two years?
No, DJI Care Express plans cannot be extended beyond two years.
8. What is the maximum number of devices I can cover under DJI Care Express Premium?
You can cover up to three DJI devices under a single DJI Care Express Premium plan.
9. Does DJI Care Express cover accessories?
No, DJI Care Express does not cover accessories such as batteries, propellers, or camera filters.
10. Can I purchase DJI Care Express after I have already purchased my DJI device?
Yes, you can purchase DJI Care Express within 45 days of purchasing your DJI device.
