Key points
- If your GoPro’s battery is old or damaged, it may not be able to hold a charge effectively, leading to unexpected shutdowns.
- Prolonged use of your GoPro, especially in hot environments, can cause it to overheat and shut down as a protective measure.
- If the lens on your GoPro is cracked or damaged, it can cause the camera to shut off as a safety precaution.
If you’re facing the frustrating issue of your GoPro HERO5 unexpectedly shutting down, you’re not alone. Many users have reported this problem, but don’t worry, there are several potential causes and solutions to explore. In this comprehensive guide, we’ll delve into the reasons why your GoPro HERO5 keeps turning off and provide detailed troubleshooting steps to help you resolve this issue.
Battery Issues
- Low battery: Ensure that your GoPro’s battery is fully charged. A low battery can cause the camera to turn off abruptly.
- Battery health: If your GoPro’s battery is old or damaged, it may not be able to hold a charge effectively, leading to unexpected shutdowns. Consider replacing the battery with a new one.
Overheating
- Excessive use: Prolonged use of your GoPro, especially in hot environments, can cause it to overheat and shut down as a protective measure. Allow the camera to cool down before continuing use.
- Blocked vents: Make sure the GoPro’s vents are clear of any obstructions, such as dirt or debris. Blocked vents can trap heat, leading to overheating.
Firmware Issues
- Outdated firmware: Outdated firmware can cause various issues, including unexpected shutdowns. Check for firmware updates and install the latest version on your GoPro.
- Corrupted firmware: If the firmware on your GoPro becomes corrupted, it can lead to unpredictable behavior, including sudden shutdowns. In this case, you may need to reset the camera to factory settings.
Setting Conflicts
- Auto power off: Verify that the “Auto Power Off” setting is not enabled. This setting allows the GoPro to automatically turn off after a period of inactivity.
- Low-power mode: Disable “Low-Power Mode” if it’s enabled. This mode reduces the camera’s performance to conserve battery life, which can sometimes lead to unexpected shutdowns.
Physical Damage
- Lens damage: If the lens on your GoPro is cracked or damaged, it can cause the camera to shut off as a safety precaution. Avoid using the camera with a damaged lens and have it repaired by a professional.
- Water damage: If your GoPro has been exposed to water, it may have sustained damage that could lead to unexpected shutdowns. Contact GoPro support for assistance.
Other Causes
- Memory card issues: A faulty or incompatible memory card can cause the GoPro to behave erratically, including turning off abruptly. Try using a different memory card.
- Software glitches: Occasional software glitches can also cause the GoPro to shut down unexpectedly. Restarting the camera or performing a factory reset can resolve these issues.
Wrapping Up: Solving GoPro HERO5 Shutdowns
By following these troubleshooting steps, you should be able to identify and resolve the issue causing your GoPro HERO5 to keep turning off. Remember to always keep your firmware updated, use a compatible memory card, and avoid exposing the camera to extreme temperatures or water damage. If you’re still experiencing problems, contact GoPro support for further assistance.
Frequently Asked Questions
Q: Why does my GoPro HERO5 turn off when it’s cold?
A: Cold temperatures can affect the battery’s performance, leading to unexpected shutdowns. Use a fully charged battery and keep the camera warm when using it in cold environments.
Q: How do I reset my GoPro HERO5 to factory settings?
A: To reset your GoPro HERO5, hold down the “Power/Mode” button and the “Shutter/Select” button simultaneously for about 10 seconds. The camera will power off and turn back on with the factory settings restored.
Q: What is the recommended memory card for GoPro HERO5?
A: GoPro recommends using a microSD card with a minimum speed of UHS-3 (V30) for optimal performance.